About GTC Africa
GTC Africa Limited was registered in August 2021 with the aim of creating employment in Kenya using partnerships and linkages with the United States of America. GTC Africa is launching a call center to advance and promote excellence in support services to international and local organizations. GTC Africa expects to create at least 5,000 jobs in Kenya alone within the first five years of operation.
Kenya’s comprehensive advantages, including a reasonable living wage of USD 200, stable democratic governance, being the economic hub of East Africa, and the range of factors mentioned earlier, collectively position the country as an ideal hub for call center and BPO operations, meeting the diverse needs of businesses in an increasingly globalized market.
Why Kenya is the ideal destination for call centre and BPO operations
Language Proficiency
Kenyans exhibit fluency in English, a fundamental requirement for successful call center operations. The country’s education system emphasizes English language proficiency, ensuring a skilled workforce for communication-based services. They also do not have a heavy accent which makes understanding what is being said easier.
Decent Living Wage
A labor cost of about USD 200 provides a decent living wage in Kenya, offering an economically viable and sustainable model for both business and the local workforce.
Government Support
The Kenyan government actively supports the BPO industry through policies, incentives, and infrastructure development, creating a conducive business environment.
Operations
Kenya’s time zone allows call centers to operate during European business hours, providing a convenient overlap for customer support.
Government Support
The Kenyan government actively supports the BPO industry through policies, incentives, and infrastructure development, creating a conducive business environment.
Economic Hub of East Africa
As the economic hub of East Africa, Kenya serves as a strategic gateway to the region, offering businesses access to a dynamic market and facilitating regional connectivity
GTC Africa Directors
Michael Haynie
Mr. Haynie has experience in every facet of hotel operation and has served in leadership capacities in hotels ranging from economy to luxury.
Paul Jingo
A proven change agent to financial turnarounds, repositioning and stabilizing property performance while growing fair market share and maximizing profitability.
Betty Mutua
Betty has 14 years’ experience in microfinance, business development and management, international donor relations and fundraising.
Chris Kinuthia
Chris Kinuthia is a seasoned technology leader with over 18 years of experience in spearheading innovative projects and driving educational initiatives.